Employee
Development Programs
Overview
Our Employee Development Program is designed for both management and
non-management employees. It consists of ten (10) separate yet
integrated skill-based modules in a variety of disciplines. Each module
is designed to build upon the other and give the client maximum
flexibility to meet the needs of the mission in half-day or full day
formats. The EPD program involves the following disciplines:
Teambuilding, Customer Service, Professional Conduct, Managing Change,
Workplace Violence, Situational Leadership, Cultural Differences,
Business Writing, Listening and Communications Skills, and Grammar.
|
Training Seminar |
Length of Program |
Target
Audience |
|
Team Building
·
Developing a Team
·
Focused Organization
·
For
Individual Contributors |
Full or Half Day |
Managers/Employees |
|
Customer Focus
·
Internal and External |
Full or Half Day |
Managers/Employees |
|
Professional
Conduct |
Full or Half Day |
Managers/Employees |
|
Managing Stress
by Improving Time and Stress Management |
Full or Half Day |
Managers/Employees |
|
Preventing
Workplace Violence |
Full or Half Day |
Managers/Employees |
|
Situational
Leadership |
Full or Half Day |
Managers/Employees |
|
Celebrating
Cultural and Diversity Differences |
Full or Half Day |
Managers/Employees |
|
The Essential of
Business Writing |
Full or Half Day |
Managers/Employees |
|
Sharpening Your
Listening and Communication Skills |
Full or Half Day |
Managers/Employees |
|
Conquering the
Grammar Game |
Full or Half Day |
Managers/Employees |
|
Optional modules that can be customized or developed for the
Agency include: |
|
Job Mastery
Series: Building Success for People of Color |
Two Days (Two
One-Day Sessions) |
All People of
Color |
|
Job Mastery
Series: Building Success for Women |
Two Days (Two
One-Day Sessions) |
All Female
Employees |
Needs Analysis and Cultural
Audit
The purpose of the
needs analysis and cultural audit is to identify specific issues and
concerns related to the workforce that may impact employee productivity,
and thus constitute barriers to achieving key business targets.
Customer Service Training
Study after study indicate
that it costs substantially more to attract new customers than to keep
existing customers coming back. Learn about micro-marketing, niche
marketing and how advances in technology have changed the way companies reach out to people.
Working with People with Disabilities
The American with
Disabilities Act (ADA) gives civil rights protection to individuals
with disabilities that are like those provided to individuals on the
basis of race, sex, national origin, and religion. We provide
participants with practical things that they need to know when working
with someone who has a disability. Learn things from how to
conduct a legal interview to making reasonable accommodations in the
workplace. Also learn about changing terminology, common myths,
stereotypes, and legal issues.
